Shipping
***SHIPPING NOTICE***
We are beginning to see some shipping delays as a result of the Coronavirus Pandemic. These delays only appear to be affecting some parcels, as other deliveries continue normally. We are confident that packages that are stuck at the moment will begin to move onwards as logistics solutions are implemented in China and around the world, and the backlog clears out. In the meantime we would like to assure everyone that we are monitoring shipments and the situation, and will provide updates on the situation as we receive them. Thank you for your patience and understanding. 24/03/2020
Free Shipping available on orders over $99.*
We ship worldwide through airmail with tracking. We offer both e-packet and Express shipping options. We process orders within 5 business days. Usually orders are processed within 1-2 business days. For back-ordered items, processing may require an additional 2-4 business days, but we will notify you in case of any delays.
e-packet
Orders up to $99 have the option of either e-packet flat rate shipping or Express. e-packet is offered at a flat rate of $9.99 for any order up to $99 where the service is available. Orders over $99 qualify for free shipping by epacket or by upgraded express service at our discretion
e-packet is currently available to: USA, Australia, UK, Canada, France, Russia, Israel, Saudi Arabia, Ukraine, Norway, Brazil, Japan, Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Turkey, Mexico, Indonesia, Thailand and Vietnam.
e-packet shipments are usually delivered within 2 to 4 weeks of shipment.
Express
Express shipping is by either EMS Express or DHL Express at our discretion. We offer a flat rate for Express shipping by country.
Express shipments are delivered within 5 business days of shipment.
Hong Kong, Macau and Taiwan
All orders shipped to Hong Kong, Macau and Taiwan are shipped SF Express (Kuaidi). Free shipping on orders over $99.
Mainland China
Free shipping for all orders shipped within Mainland China using SF Express (Kuaidi).
Other arrangements
If you don't see your country listed above or would like to inquire about other shipping arrangements, please contact us.
*More about Free Shipping. Offer not currently available in some regions. Free shipping is available on orders over $99 to: USA, Australia, UK, Canada, France, Russia, Israel, Saudi Arabia, Ukraine, Norway, Germany, Brazil, Hong Kong, Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Finland, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Sweden, Turkey, Mexico, Thailand and Vietnam.
We are beginning to see some shipping delays as a result of the Coronavirus Pandemic. These delays only appear to be affecting some parcels, as other deliveries continue normally. We are confident that packages that are stuck at the moment will begin to move onwards as logistics solutions are implemented in China and around the world, and the backlog clears out. In the meantime we would like to assure everyone that we are monitoring shipments and the situation, and will provide updates on the situation as we receive them. Thank you for your patience and understanding. 24/03/2020
Free Shipping available on orders over $99.*
We ship worldwide through airmail with tracking. We offer both e-packet and Express shipping options. We process orders within 5 business days. Usually orders are processed within 1-2 business days. For back-ordered items, processing may require an additional 2-4 business days, but we will notify you in case of any delays.
e-packet
Orders up to $99 have the option of either e-packet flat rate shipping or Express. e-packet is offered at a flat rate of $9.99 for any order up to $99 where the service is available. Orders over $99 qualify for free shipping by epacket or by upgraded express service at our discretion
e-packet is currently available to: USA, Australia, UK, Canada, France, Russia, Israel, Saudi Arabia, Ukraine, Norway, Brazil, Japan, Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Turkey, Mexico, Indonesia, Thailand and Vietnam.
e-packet shipments are usually delivered within 2 to 4 weeks of shipment.
Express
Express shipping is by either EMS Express or DHL Express at our discretion. We offer a flat rate for Express shipping by country.
Express shipments are delivered within 5 business days of shipment.
Hong Kong, Macau and Taiwan
All orders shipped to Hong Kong, Macau and Taiwan are shipped SF Express (Kuaidi). Free shipping on orders over $99.
Mainland China
Free shipping for all orders shipped within Mainland China using SF Express (Kuaidi).
Other arrangements
If you don't see your country listed above or would like to inquire about other shipping arrangements, please contact us.
*More about Free Shipping. Offer not currently available in some regions. Free shipping is available on orders over $99 to: USA, Australia, UK, Canada, France, Russia, Israel, Saudi Arabia, Ukraine, Norway, Germany, Brazil, Hong Kong, Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Finland, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Sweden, Turkey, Mexico, Thailand and Vietnam.
Customs fees and delays
Import duties and taxes are not included in the cost of products. Any charges applied after shipping to a customer's home country are the sole responsibility of the customer. In the event that a customer refuses to pay their country's custom fees so that a package is returned to sender, the order will be treated as a return with requisite restocking fee, only in the event that all items are returned to sender undamaged (for details on the restocking fee, please see below "returns and refunds").
We are not responsible for delays by customs. However, if your order is significantly delayed (over 7 business days if ordered through Express or over 1 month if ordered through e-packet), contact us and we will investigate. If an order is lost we will refund or resend the order at our discretion.
We are not responsible for delays by customs. However, if your order is significantly delayed (over 7 business days if ordered through Express or over 1 month if ordered through e-packet), contact us and we will investigate. If an order is lost we will refund or resend the order at our discretion.
Returns and Refunds
Refunds will not be issued for teaware that has been used. Unused teaware can be returned within 7 days of receipt, provided there is a reason given. Customers must contact us first to request a return and refund. The customer must pay the return shipping. Refund will be given upon receipt of the item in original condition minus the original shipping fee and a 15% restocking fee.
All teaware is shipped wrapped in protective cushioning inside a padded gift box wrapped again in protective padding before it is placed in its shipping box. We take great care to ensure your package arrives to you safely and intact. While the vast majority of packages arrive safely, damage can sometimes occur when shipping ceramic abroad. In case of any product arriving damaged or broken, or in case of missing or incorrect item, please contact us within 48 hours of receipt and we will resolve the issue by either issuing a refund or replacement at our discretion and at no cost to the buyer. We investigate any and all issues reported to us.
All teaware is shipped wrapped in protective cushioning inside a padded gift box wrapped again in protective padding before it is placed in its shipping box. We take great care to ensure your package arrives to you safely and intact. While the vast majority of packages arrive safely, damage can sometimes occur when shipping ceramic abroad. In case of any product arriving damaged or broken, or in case of missing or incorrect item, please contact us within 48 hours of receipt and we will resolve the issue by either issuing a refund or replacement at our discretion and at no cost to the buyer. We investigate any and all issues reported to us.